Policies: Return Policy
If for some reason you are not satisfied with your purchase and you wish to return it, please email or call to notify us.
Product must be returned to us in the condition supplied within 30 days for a full refund, - minus a $20.00 RE-STOCKING CHARGE.-
The return will be refunded for the original invoice total, - MINUS $20.00.-
Return shipping is at customer expense.
- We do not accept returns on food products, clearance items or liquidation items -
Defective products (non-food): In the case of a defective product, please contact us at 1-800-447-1187.
Exchanges: If you choose to exchange your items, shipping is at customer expense.
For authorized returns and exchanges, call to request a Return Authorization number ... then, enclose a copy or your receipt showing your order number and name
and send the package to us at:
Simply AustralianWe suggest using a trackable carrier such as UPS or FedEx. Priority mail without Delivery Confirmation is not trackable and if the package is lost, we will not be held responsible for that loss. Return shipping is at customer expense.
Once we receive your package we will notify you by email and credit the card you used for the purchase.
Damaged goods (food products): While we do our best to pack orders carefully, transit damage does occur. If your product arrives damaged, we reserve the right to provide an in store credit on your account to be applied to future orders. We do not reship replacements for damaged food products that are delivered to the customer. If your food order is damaged in transit and returned to us, please contact us for re-shipment.
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